Contact GoldenPanda Casino

Need help, information or just want to ask us a question? Our team is available 24 hours a day, 7 days a week to answer all your requests. This page brings together all the ways to contact us quickly and effectively.

Our Communication Channels

💬 Live Chat (Recommended)

The fastest way to get an immediate response. Our live chat is accessible directly on the GoldenPanda Casino site, available 24/7.

• Average response time: Less than 3 minutes
• Availability: 24h/24, 7d/7, 365 days a year
• Languages: English, French, Spanish, German, Italian, Polish
• Ideal for: Urgent questions, technical problems, real-time assistance

📧 Email Contact

For non-urgent requests, suggestions or detailed questions, contact us by email:

Main email: [email protected]

• Response time: Within 24 hours on average (often faster)
• Availability: Email processing Monday to Sunday
• Ideal for: General questions, information requests, suggestions

Note: For specific questions about the GoldenPanda casino (account, bonuses, withdrawals), use the casino emails directly mentioned below.

📱 GoldenPanda Casino Support

For any questions related to your casino account, transactions or gameplay:

• General support: [email protected]
• Complaints: [email protected]

When to Contact Us?

We're here to help you in many situations:

Bonus and Promotion Questions

• Welcome bonus activation
• Wagering conditions and requirements
• Weekly cashback and how it works
• Promo codes and exclusive offers
• Ongoing tournaments and competitions

Account Issues

• Login difficulties or forgotten password
• Account verification (KYC) and required documents
• Modification of personal information
• Temporary or permanent account closure
• Activation of responsible gaming tools

Payment Questions

• Deposits not credited or delayed
• Withdrawals pending or blocked
• Available payment methods
• Transaction processing times
• Crypto payment issues

Technical Assistance

• Games not loading correctly
• Display problems on mobile
• Connection errors or site bugs
• Live casino issues

General Information

• How to play at GoldenPanda Casino
• Details about available games
• Security and data protection
• Licenses and regulation
• Partnerships and collaborations

Tips for Effective Contact

To get a quick and accurate response, here are some recommendations:

Before Contacting Us

• Check the FAQ: Many common questions already have answers in our FAQ section
• Check your email: Make sure you haven't already received a response in your spam
• Prepare your information: Have your username or account email handy

When Contacting

• Be specific: Clearly describe your problem or question
• Include details: Transaction number, screenshots if relevant, exact error messages
• One subject at a time: If you have multiple questions, send separate messages for each topic
• Stay courteous: Our team does its best to help you quickly

Example of Effective Message

"Hello, I made a deposit of €100 via Visa today at 2:30pm (transaction number: ABC123456), but the amount doesn't appear in my casino account. Can you check? My account email is [email protected]. Thank you."

Schedules and Response Times

Note: Times may be slightly longer during weekends and holidays, although our team remains active 24/7.

Other Useful Resources

📚 Help Center and FAQ

Check our FAQ section for instant answers to the most frequently asked questions about registration, bonuses, payments, account verification and responsible gaming.

🌐 Social Media

Follow GoldenPanda Casino on social media for:

• New game and promotion announcements
• Exclusive promo codes
• Tournament results
• Casino news

🤝 Affiliate Program

Interested in a business partnership? The Diversum Partners program offers opportunities for affiliates, streamers and content creators. Contact the partnerships team via official casino channels.

🛡️ Responsible Gaming

If you need help with gaming problems, contact specialized organizations:

• International: Gamblers Anonymous, GamCare, GamTalk
• France: Joueurs Info Service - 09 74 75 13 13
• Web: adictel.fr
• International: GamTalk.org

Our Commitment to You

At GoldenPanda Casino, we take every request seriously. Our support team commits to:

• ✅ Respond quickly - Short response times, even during busy periods
• ✅ Provide clear solutions - Detailed explanations and concrete steps to solve your problems
• ✅ Stay courteous and professional - Respectful treatment of every player
• ✅ Ensure follow-up - Verification that your problem has been resolved
• ✅ Protect your privacy - Your personal information remains strictly confidential

Your satisfaction is our priority. Every feedback, positive or negative, helps us continuously improve our services.

Complaints and Dispute Resolution

If you have a formal complaint or dispute concerning GoldenPanda Casino:

1. Contact support first: Most problems are resolved quickly via live chat or standard email
2. Escalate if necessary: If the problem persists, send a detailed email to [email protected]
3. Include all evidence: Screenshots, transaction numbers, previous correspondence
4. Wait for response: The complaints team processes each case individually within 72h maximum
5. Regulatory authorities: As a last resort, you can contact the licensing authorities (Curaçao Gaming Control Board or Anjouan Gaming Board)

We do everything possible to resolve conflicts fairly and quickly, without needing to involve regulators.

We're Here For You

Whether you're a new player with questions about registration, a regular encountering a technical problem, or simply curious to know more about GoldenPanda Casino - we're available and ready to help.

Never hesitate to contact us. No question is too simple, no problem is too complex. Our team exists to make your experience at GoldenPanda as enjoyable and smooth as possible.

Contact us now:

• 💬 Live chat on goldenpanda.com
• 📧 [email protected]
• 🎰 [email protected] (for casino questions)

See you soon, and may luck be with you! 🐼✨