Privacy Policy – GoldenPanda Casino
At GoldenPanda Casino (operated by SIMBA N.V.), we take the protection of your personal data very seriously. This privacy policy explains what information we collect, why we collect it, how we use it, and what your rights are regarding your data.
Last updated: November 2025
Operator: SIMBA N.V., registered company under Curaçao Gaming Control Board and Anjouan Gaming Board licenses
Information We Collect
To provide our online casino services, we must collect certain personal information. Here's what we gather and why:
Registration Information
When creating your GoldenPanda Casino account, we collect:
- Full name - For identification and KYC verification
- Date of birth - To confirm you're 18 years or older
- Email address - For communication and account recovery
- Phone number - For security and important notifications
- Complete postal address - For identity verification and regulatory compliance
- Country of residence - To verify eligibility for services
- Preferred currency - For account management
Verification Documents (KYC)
To comply with anti-money laundering legal obligations and minor protection, we collect:
- ID document - ID card, passport or driver's license
- Proof of address - Utility bill, bank statement or tax notice
- Payment method proof - Bank card photo (masked numbers), e-wallet screenshot
- Selfie with ID - In some cases to prevent identity theft
Transaction Information
When you deposit or withdraw funds, we record:
- Transaction amounts
- Payment methods used
- Transaction dates and times
- Crypto wallet addresses (if applicable)
- Transaction statuses (pending, completed, cancelled)
Gaming Activity Data
To offer personalized service and detect problematic behaviors, we record:
- Games you play
- Amounts wagered and winnings
- Time spent in session
- Gaming frequency
- Bonus history claimed
- Wagering progress
Technical Information
Automatically collected during your browsing:
- IP address - For security and approximate geolocation
- Device type - Computer, smartphone, tablet
- Operating system - Windows, iOS, Android, etc.
- Browser used - Chrome, Firefox, Safari, Edge
- Screen resolution - To optimize display
- Cookies and identifiers - See our Cookie Policy
- Pages visited - Navigation path on the site
Communications
If you contact our customer support, we keep:
- Message content (emails, chats)
- Attachments sent
- Interaction history
- Satisfaction ratings
How We Use Your Data
Your personal information is used for legitimate and necessary purposes:
Service Provision
- Create and manage your player account
- Process your deposits and withdrawals
- Activate and manage bonuses and promotions
- Enable access to casino games and sports betting
- Maintain your logged-in session
- Remember your preferences
Legal and Regulatory Compliance
- Verify your identity (KYC - Know Your Customer)
- Confirm you're of legal age (18+)
- Prevent money laundering (AML - Anti-Money Laundering)
- Detect and prevent fraud
- Comply with tax obligations
- Respond to competent authority requests
Security and Protection
- Protect your account against unauthorized access
- Detect suspicious or fraudulent activities
- Prevent multi-accounts and bonus abuse
- Ensure game and betting integrity
- Maintain platform stability and security
Communication and Marketing
- Send transaction confirmations
- Notify important account updates
- Inform about new promotions and bonuses (with your consent)
- Share news about new games
- Send newsletters (if subscribed)
Service Improvement
- Analyze site usage to optimize experience
- Identify and fix technical bugs
- Develop new features
- Personalize game recommendations
- Improve customer support
Responsible Gaming
- Monitor problematic gaming behaviors
- Apply limits you've set
- Manage self-exclusions and cool-off periods
- Intervene in case of addiction signs
Sharing Your Data
GoldenPanda Casino never sells your personal data. However, we must share certain information with trusted third parties to provide our services:
Essential Service Providers
We share data with partners who help us operate:
| Partner Type | Data Shared | Purpose |
|---|---|---|
| Game providers | Player ID, bets, winnings | Provide casino games and slots |
| Payment processors | Name, amount, payment method | Process deposits and withdrawals |
| KYC services | ID documents, personal data | Verify your identity |
| Cloud hosting | All account data | Store and secure data |
| Analytics tools | Anonymized usage data | Improve site and services |
| Customer support | Account history, communications | Resolve your questions and issues |
Legal Obligations
We may disclose your information if required by law:
- Gaming regulatory authorities (Curaçao Gaming Control Board, Anjouan Gaming Board)
- Law enforcement in case of criminal investigation
- Tax authorities for tax compliance
- Courts in response to court orders
- Anti-money laundering agencies
International Transfers
Some of our partners may be located outside the European Union. In these cases, we ensure that:
- Appropriate safeguards are in place (standard contractual clauses)
- Data protection level is equivalent to GDPR
- Transfers are necessary for contract execution
Acquisitions or Mergers
In case of sale, merger or acquisition of GoldenPanda Casino, your personal data could be transferred to the new owner. You'll be informed of any change of control and your options.
Data Retention Period
We keep your personal data only as long as necessary:
Active Account
As long as your account is active, we keep all your information to provide services.
After Account Closure
- Transaction data: 5 years minimum (legal accounting and tax obligations)
- KYC documents: 5 years (anti-money laundering requirements)
- Gaming history: 5 years (regulatory compliance)
- Support communications: 3 years (potential dispute resolution)
- Marketing preferences: Deleted immediately if requested
Permanent Self-Exclusion
If you permanently self-exclude, we keep your information indefinitely to prevent account reopening and respect your exclusion request.
Automatic Deletion
After legal retention periods, your data is automatically deleted or irreversibly anonymized.
Security of Your Data
GoldenPanda Casino implements robust technical and organizational measures to protect your personal information:
Technical Security
- 256-bit SSL/TLS encryption - All communications are encrypted
- Secure storage - Encrypted databases with restricted access
- Firewalls - Protection against intrusions and attacks
- 24/7 monitoring - Real-time suspicious activity detection
- Regular backups - Encrypted backup copies stored separately
- Penetration testing - Regular security audits by third-party experts
Organizational Security
- Limited access - Only authorized staff can access sensitive data
- Staff training - All employees trained in data protection
- Strict policies - Rigorous internal procedures for data management
- Multi-factor authentication - To access administrative systems
- Audit logs - Traceability of all data access
Your Responsibility
You also play a role in your account security:
- Choose a strong and unique password
- Never share your credentials with anyone
- Log out after each session on shared devices
- Enable two-factor authentication if available
- Immediately report any suspicious activity
Your Rights Regarding Your Data
Under GDPR (General Data Protection Regulation), you have several rights:
Right of Access
You can request a copy of all personal data we hold about you. We'll provide this information in a structured and readable format.
Right to Rectification
If your data is inaccurate or incomplete, you can request its correction. You can update most information directly in your profile.
Right to Erasure ("Right to be Forgotten")
You can request deletion of your personal data in certain circumstances:
- Data is no longer necessary for initial purposes
- You withdraw your consent (if it was the legal basis)
- You object to processing without overriding legitimate grounds
- Data has been unlawfully processed
Limit: We must retain certain data to comply with our legal obligations (5 years for transactions and KYC).
Right to Restriction of Processing
You can request that we temporarily cease using your data in certain cases, for example during verification of disputed data accuracy.
Right to Data Portability
You can receive your data in a structured, commonly used and machine-readable format, and transmit it to another controller.
Right to Object
You can object to processing of your data for purposes of:
- Direct marketing: Unsubscribe from newsletters and promotional communications (link in each email)
- Profiling: Refuse automated analysis for personalization
Automated Decisions
You have the right not to be subject to decisions based solely on automated processing, including profiling, producing legal effects concerning you.
How to Exercise Your Rights
To exercise any of these rights, contact us:
- Email: [email protected]
- Subject: "GDPR Request - [Type of right]"
- Attach: Proof of identity for verification
We'll respond to your request within one month. If the request is complex, this period may be extended by two months with notification.
Protection of Minors
GoldenPanda Casino strictly prohibits access to persons under 18 years old. We take this responsibility very seriously:
- Age verification upon registration via date of birth
- Mandatory KYC verification before first withdrawal
- Immediate detection and blocking of minor accounts
- Refund of all deposits made by minors
- Permanent account closure without possibility of reopening
If we discover a minor has created an account, we:
- Immediately suspend the account
- Confiscate all winnings
- Refund all deposits made
- Delete all personal data
- Report the incident if necessary
Parents and guardians: If you think a minor has accessed our services, contact us immediately at [email protected].
Changes to This Policy
We may update this privacy policy to reflect:
- Changes in our data processing practices
- New features or services
- Legislative developments
- Data protection authority recommendations
Minor changes will take effect immediately upon publication. For major changes affecting your rights, we'll notify you by:
- Email to your registered address
- Notification on the site when you log in
- Information banner on homepage
The last update date is always displayed at the top of this page. We encourage you to regularly consult this policy.
Contact Us
For any questions concerning this privacy policy or the processing of your personal data:
- Main email: [email protected]
- Casino support: [email protected]
- Live chat: Available 24/7 on goldenpanda.com
Data Protection Officer: For specific GDPR requests, use subject "Data Protection Officer" in your email.
We're committed to processing all requests quickly and transparently.
GoldenPanda Casino's Commitment
Your trust is essential to us. We commit to:
- ✅ Process your data with utmost care and respect
- ✅ Never sell your personal information
- ✅ Use your data only for stated purposes
- ✅ Protect your information with state-of-the-art technologies
- ✅ Respect all your GDPR rights
- ✅ Maintain transparency in our practices
- ✅ Respond quickly to your questions and concerns
Protecting your privacy isn't just a legal obligation for us - it's a core value. We constantly work to improve our data protection practices and maintain the highest security standards.
Thank you for trusting GoldenPanda Casino with your personal information. 🐼🔒
