Responsible Gaming at GoldenPanda Casino

Gaming should remain entertainment. At GoldenPanda Casino, we take gaming responsibility seriously and provide you with concrete tools to stay in control. This page explains how to recognize the signs of a gaming problem and how to get help.

If you think you have a gaming problem, act now. Help is available 24/7.

What is Responsible Gaming?

Responsible gaming means playing for fun, not to make money. It's keeping control over the time and money you devote to gaming, without it negatively affecting your personal, professional or financial life.

Basic Principles

Only play with money you can afford to lose
Set time and money limits before you start
Never play to recover your losses
Gaming should never be a source of income
Don't play under the influence of alcohol or drugs
Take regular breaks

Recognizing Problem Signs

Gaming addiction can develop gradually. Be attentive to these warning signals:

Behavioral Signs

You constantly think about gaming, even when not playing
You need to bet more and more to feel the same excitement
You try to stop or reduce, but can't
You become irritable or anxious when you can't play
You play to escape problems or relieve distress
You continue playing despite negative consequences
You lie to loved ones about your gaming activity

Financial Signs

You play with money meant for bills or food
You borrow money to gamble
You use your savings or credit cards
You have gambling-related debts
You hide your gaming expenses from those around you

Relationship Signs

Repeated conflicts with family or partner because of gaming
You neglect your professional or family responsibilities
You socially isolate yourself to play
Loss of important relationships because of gaming

If you recognize yourself in several of these signs, it's time to seek help.

Available Control Tools

GoldenPanda Casino offers several tools to help you control your gaming. All are accessible directly in your account.

Deposit Limits

Set a maximum amount you can deposit over a given period:

Daily limit - Per 24-hour period
Weekly limit - Per 7-day period
Monthly limit - Per 30-day period

Once the limit is reached, you can no longer deposit until the next period. Increases take effect after 24h. Decreases are immediate.

Loss Limits

Define how much you're willing to lose (deposits minus withdrawals) over a period. Once reached, deposits are automatically blocked.

Session Limits

Configure a maximum play duration per session. You'll be automatically logged out at the end of the allotted time with a reminder message.

Time Reminders

Enable regular notifications showing how long you've been playing. This helps stay aware of time spent.

Reality Check

Periodic pop-ups display your gaming statistics (time spent, amount wagered, losses/wins) to help you step back.

Self-Assessment

Use our self-assessment questionnaire to identify potential risky behaviors. This tool is anonymous and confidential.

Break and Self-Exclusion

Cool-Off Period (Break)

Take a temporary break from gaming:

24 hours - Short break
7 days - One week without gaming
30 days - Full month

During this period, you cannot log in, deposit or play. You can withdraw your funds. The period ends automatically on the scheduled date.

Self-Exclusion

Permanent account closure for a chosen duration:

Minimum 6 months
Up to 5 years
Permanent (lifetime)

IMPORTANT: Self-exclusion is irreversible. Once activated:

Your account is closed immediately
You cannot create a new account
Any attempt to bypass results in funds confiscation
You cannot cancel your decision, even if you change your mind

To request self-exclusion, contact [email protected] with subject "Self-Exclusion" and indicate desired duration.

Professional Help Organizations

If you need help, professionals are available for free and confidentially:

International

Gamblers Anonymous

12-step based support groups
Meetings worldwide
Website: www.gamblersanonymous.org

GamCare

Advice, information and practical support
Live chat and phone line
Website: www.gamcare.org.uk

GamTalk

Online peer support community
Forums, chat and resources
Website: www.gamtalk.org

France

Joueurs Info Service

Phone: 09 74 75 13 13
Availability: 7d/7 from 8am to 2am
Free, anonymous and confidential service
Website: www.joueurs-info-service.fr

Adictel

Association specialized in gaming addiction
Consultations, support groups, support
Website: www.adictel.fr

Help for Loved Ones

Gaming addiction also affects those around you. Resources exist for families and friends:

Gam-Anon - Support groups for loved ones of compulsive gamblers
Local associations - Family consultations and couples therapy

Protection of Minors and Vulnerable People

Strict Ban for Minors

GoldenPanda Casino strictly prohibits access to persons under 18:

Age verification during registration
Mandatory KYC verification before first withdrawal
Immediate closure of any detected minor account
Confiscation of winnings, refund of deposits

Parents: Use parental control software to block access to gaming sites. If you discover a minor has accessed our site, contact us immediately.

At-Risk People

Some people are more vulnerable to addiction:

People suffering from depression or anxiety
People with history of addiction (alcohol, drugs)
People in financial stress
Socially isolated people

If you belong to a risk category, think carefully before playing and set strict limits from the start.

Practical Tips for Healthy Gaming

Before Playing

Decide in advance how much money and time you'll spend
Never play with borrowed money
Make sure you've paid all your bills first
Configure your limits in your account

During Play

Respect your predefined limits - never increase them in the heat of action
Take regular breaks every 30-60 minutes
Never chase your losses
Stop when you win - the casino always has the mathematical edge
Don't play to escape negative emotions

After Playing

Accept your losses as the cost of entertainment
Don't rush to "get even"
Objectively evaluate your session
If you exceeded your limits, ask yourself why

Myths to Avoid

❌ "I'm due to win after all these losses" - Each spin is independent
❌ "I have a foolproof strategy" - No system beats the house edge
❌ "I can get even quickly" - This is how debts accumulate
❌ "Gaming can solve my money problems" - The opposite happens

Our Commitment

GoldenPanda Casino is committed to promoting responsible gaming:

Staff Training

Our support team is trained to identify signs of problem gaming and direct to appropriate resources.

Responsible Advertising

No advertising targeting minors
Clear messages about gaming risks
Promotion of responsible gaming tools
Prohibition of glorifying excessive wins

Proactive Monitoring

We monitor at-risk behaviors and intervene if necessary:

Detection of problematic gaming patterns
Personalized warning messages
Direct contact to offer help
Application of limits if a player cannot control themselves

Collaboration

We work with specialized organizations to constantly improve our responsible gaming practices.

How to Seek Help

Admitting you have a problem is the first step toward recovery. Don't let shame prevent you from seeking help.

Steps to Follow

Recognize the problem - Honestly admit that gaming has become uncontrollable
Talk about it - Confide in someone you trust (friend, family, professional)
Contact an organization - Call a helpline or visit support websites
Self-exclude - Close your casino account immediately
Block access - Install blocking software (GamBlock, BetFilter)
Manage your finances - Temporarily entrust management to a loved one
Seek ongoing support - Join a support group or consult a therapist

GoldenPanda Casino Can Help You

Contact our team to:

Activate immediate self-exclusion
Obtain your complete gaming history
Receive information about help organizations
Configure strict limits if you want to reduce gradually

Email: [email protected] (subject: "Responsible Gaming Help")

Gaming Must Remain a Pleasure

GoldenPanda Casino exists to offer entertainment, not to create problems. If gaming stops being fun and becomes a source of stress, debt or conflict, it's time to stop.

Don't wait for the situation to become critical. Tools and help are available now.

You're not alone. Thousands of people have overcome gaming addiction with the right support. The first step is to ask for help.

International helplines available 24/7 - GamCare, Gamblers Anonymous, GamTalk

Take care of yourself. 🐼💚